GENERAL INFORMATION

• What time can I check in and check out?
  Check-in is available from 3:00 PM, while check-out must be completed by 11:00 AM. You may request an early check-in or a late check-out by contacting Reception in advance. Confirmation depends on availability and may involve additional charges, which will be communicated at the time of the request.
• What are Reception hours?
  Reception is open 24/7.
• Which languages are spoken at Reception?
  Everyone speaks Italian and English; in addition, some members of staff speak French, German, Spanish, and Russian.
• Where is the hotel located, and how can I get there?
  The hotel is located on the island of Ischia between the municipalities of Lacco Ameno and Forio—more precisely, it is part of the municipality of Forio. Via Provinciale Lacco 284 – 80075. From Botania you can reach San Montano Beach, Negombo Park, and the center of Lacco Ameno on foot in under 10 minutes, while with our shuttle you can reach La Mortella, San Francesco and Chiaia beaches, and the center of Forio in under 10 minutes.
  To reach the hotel from Capodichino Airport, you will need to take a taxi (the cost is about 30 euros) or the airport shuttle (the ticket costs about 5 euros) and get to one of Naples’ two ports (Molo Beverello for hydrofoils and Calata di Massa for ferries), which connect Naples with the island of Ischia. We recommend Molo Beverello because there are more connections and the crossing is faster (about 50 minutes). Ischia offers 3 ports: Ischia Porto (the largest; both ferries and hydrofoils dock here and it has the most connections; it is about 7 km from the hotel), the port of Casamicciola (where both ferries and hydrofoils dock; it is about 3 km from the hotel), and the port of Forio (where only hydrofoils dock and departures are less frequent; it is 2.5 km from the hotel). Once you arrive at the port, you can reach Botania by taxi or private car (maximum travel time is about 15–20 minutes). For those arriving by car, it is also possible to reach the hotel via the port of Pozzuoli, where ferries depart for Ischia Porto and Casamicciola Porto. The hotel can arrange, for a fee, private transfers by private car and public boats, or by private car and private speedboat, and also by helicopter. You can request one of these services by contacting Reception in advance; the price varies depending on the number of guests and the type of service requested.
• Is there parking on the property?
  There is complimentary, unattended parking on the property for our guests.
• Does the property have an elevator?
  Botania Relais & Spa is a spread-out resort and does not have elevators.
• What accessibility features does the hotel offer?
  Botania Relais & Spa is a spread-out property immersed in a park of about 3.5 hectares. Access to some common areas and certain services may be barrier-free, although moving around within the park requires walking along pathways and outdoor areas. To help guests get around, we provide a golf cart. The rooms and bathrooms are not designed to be suitable for guests with mobility disabilities, as they have structural limits that do not allow fully facilitated access. The hotel does not offer dedicated services for guests who are deaf or blind, such as tactile signage, visual alerts, or specific audio systems.
  As for common areas:
  Il Corbezzolo restaurant and Il Mirto restaurant are accessible.
  One of the outdoor pools can be reached without stairs; the others have more complex routes.
  The SPA includes steps and is not fully accessible. As this is a spread-out property made up of several buildings, terraces, and pathways on natural ground, there are steps and uneven stretches that may represent obstacles for guests with reduced mobility.
• Does the hotel have Wi-Fi?
  Yes, the hotel offers free Wi-Fi.
• Are pets allowed?
  Pets are welcome, but they will not be able to access common areas such as the restaurant, bar, SPA, and pools (a prior notice to the property would be appreciated).
• Is there a luggage storage service?
  Botania Relais & Spa offers luggage storage for guests.
• What amenities are offered in the rooms?
  Individually controlled air conditioning
  Wi-Fi available in all rooms
  Minibar (soft drinks included in the standard rate)
  In-room safe
  Satellite TV / Sky channels
  Terrace, balcony, or patio/private garden (depending on the room or suite type)
  Private bathroom with shower (in some cases a spacious shower) and elegant finishes (marble bathrooms or handcrafted ceramic, depending on the room). Botania offers several room and suite categories to suit different needs: from “Superior” or “Premium” rooms to “De Luxe,” “Junior Suite,” and larger suites such as “Gelsomino,” “Ortensia,” “Lavanda/Buganvillea,” with sizes ranging from about 26–28 m² up to 55–65 m² for the suites.
  Rooms and suites are immersed in nature: the hotel is surrounded by a large park, with residences scattered among trees and greenery, ensuring privacy and tranquility.
• Is there a city tax?
  The city tax is €4 per person for a maximum of 7 days.
• Which credit cards are accepted for payment?
  Visa, Mastercard, and American Express are accepted.

CHECK-IN/OUT

• Is it possible to check in early?
  Yes, you can complete online check-in before arrival. This helps speed up procedures when you arrive at the hotel. However, for security and regulatory compliance reasons, you will still need to show a valid ID at the Reception desk during check-in. You may also request an early check-in (entering the room before 3:00 PM) by contacting Reception in advance. Confirmation depends on availability and may involve additional charges, which will be communicated at the time of the request.
• Is it possible to postpone check-out?
  Only subject to availability and upon request, you may request a late check-out (after 11:00 AM) by contacting Reception in advance. Confirmation depends on availability and may involve additional charges, which will be communicated at the time of the request.
• What are Reception hours?
  Reception is open 24 hours a day.
• Is it possible to arrive before the scheduled check-in time?
  Yes. The scheduled check-in time is 2:00 PM; however, you may arrive a little earlier to enjoy the services, bar, and restaurant while you wait for your room to be ready. Your luggage will be kept in storage at our luggage room.

PROPERTY/SERVICES

• Is there a shuttle service to/from the property?
  Free shuttle from 9:30 AM to 1:00 PM and from 4:30 PM to 9:00 PM (to/from the beach and the centers of Lacco Ameno and Forio) not available
• Is there an electric-car charging service?
  Not available.
• Can children stay at the property?
  We would be delighted to welcome children from age 10 at our resort.
• Does the property have a private beach/beach club?
  Botania Relais & Spa does not have a private beach, but it has an agreement with Negombo Beach. From July 1 to August 31, we offer our guests access to Negombo Beach, one of the island’s most striking, set in an enchanting cove. It can be reached comfortably on foot via an internal road, or by using our shuttle service. This service is complimentary for in-house guests, subject to availability until spaces run out, and with no guarantee of a fixed spot.
• Do you provide beach towels?
  The property provides beach towels.

ROOMS

• Are cribs and children’s beds available?
  No, because Botania welcomes children aged 10 and up. Extra beds are available at an additional cost.
• Do you have accessible rooms?
  No, at Botania Relais & Spa we do not have accessible rooms. The structural characteristics of our rooms and related bathrooms do not allow adequate access for guests with mobility disabilities.
• Can I request evening turndown service?
  Yes, the service is always carried out starting at 7:00 PM; you can share a preferred time for specific needs.
• Is the property pet-free to guarantee maximum peace and quiet for guests?
  The property welcomes small pets, provided they are used to staying in the room, since, to meet the needs of all guests, access to the restaurants, bars, spa, and pools will not be possible. There are outdoor common areas for open-air walks.
• Are rooms with sea view available?
  All room types offer views over the park or Botania’s gardens; only the terrace of the Ortensia Suite offers a sea view and a view of the Neapolitan coastline, as well as one Deluxe room.
• Do rooms have a minibar? Is it included?
  Yes, all rooms have a minibar; it is included and replenished once a day with soft drinks and water.
• Do rooms have a kettle or coffee machine?
  Yes, all rooms have a coffee machine, while the kettle is available upon request.
• Can I request hypoallergenic pillows or a specific pillow (pillow menu)?
  Yes: memory foam, feather, or hypoallergenic.
• What products are included in your courtesy line?
  Flip-flops, beach bag, laundry bag, sewing kit, vanity kit, bath foam, hand soap, shampoo, conditioner, hand and body cream, dental kit, shaving kit, mouthwash, brush, comb.
• Can I request an extra housekeeping service?
  Yes. In addition to the daily refresh service and evening turndown, if needed, you may request an extra housekeeping service.

BREAKFAST

• Is breakfast included?
  Breakfast is included.
• What time is breakfast served?
  Breakfast is served from 7:30 AM to 10:30 AM.
• What kind of breakfast is served?
  At Il Corbezzolo Restaurant. Every morning at Botania Relais & Spa, a generous breakfast buffet is served, with a wide selection. The buffet includes: pastries and bread baked in a wood-fired oven, made directly by our pastry chefs; omelets and eggs prepared to order; fresh fruit; fresh-pressed juices and juices; island jams and honeys. Cheeses, cold cuts, and gluten-free options are also available, as well as choices for guests with particular dietary needs—making breakfast suited to every taste. Breakfast is served on the relais terrace, immersed in vegetation, among garden scents and the sounds of nature.
• Can I request breakfast in my room?
  Yes, you can request room service for breakfast with a surcharge.
• Are certified gluten-free alternatives available?
  Yes. We offer gluten-free products prepared by our chefs; however, as we cannot guarantee the total absence of cross-contamination, their consumption is at the guest’s discretion based on their level of gluten sensitivity. As an alternative, we provide a selection of packaged certified gluten-free products, which guarantee maximum safety.
• Do you offer special breakfasts (healthy breakfast, vegan breakfast)?
  Yes. In addition to our generous buffet, which includes artisanal leavened goods, baked items, bread, fresh fruit, a selection of cheeses and cold cuts, fresh-pressed juices and extracts, we offer healthy options and 100% vegan proposals. Many of our preparations, both sweet and savory, are naturally gluten-free and lactose-free, made with high-quality ingredients, selected flours, and natural sweeteners. Upon request, our team will be happy to prepare personalized alternatives based on guests’ dietary needs.

DINING

• Are there restaurants on the property?
  Ischian gastronomy comes to life in our restaurants, where season and land set the rhythm of flavors. At “Corbezzolo,” tradition meets the day’s catch and local meats, while at “Mirto,” a vegetarian fine-dining restaurant, creations are born straight from its own organic garden: it doesn’t get more zero-mile than that! The newest addition, “La Cucina di Nonna Marì,” offers a one-of-a-kind experience: light lunches on the terrace among terraced woods, private dinners in the traditional kitchen, and fun cooking classes to learn the secrets of Ischian cooking.
• Are there options for guests with celiac disease, vegetarians, and vegans?
  Yes. Advance notice is always appreciated, in general for all of our restaurants, so that we can offer dedicated, carefully thought-out solutions.
• Is there a bar on the property?
  Yes, Botania has two bars.
  La Grotta, a “lounge/American bar” carved into a tuff-stone cave. Inside, with curated furnishings, soft lighting, and candles on the tables, it creates an intimate, welcoming atmosphere: perfect for after dinner, a cocktail, or a drink as evening falls—perhaps with a small bite. Open in the evening from 6:30 PM.
  Iris Bar, located near the outdoor pool and the park, ideal for those looking for a more relaxed, informal setting during the day. In the shade of a pergola or poolside, it’s perfect for a refreshing drink, an aperitif in the sun, or a light snack between dips. Open from 10:00 AM to 6:00 PM.
• Can you arrange a private dinner in exclusive locations (private terrace, belvedere grove, exclusive area)?
  Yes. At Botania Relais & Spa it is possible to organize private dinners in exclusive locations, such as a terrace immersed in greenery, a terraced grove with panoramic views, or reserved areas of the relais. These settings offer an intimate, evocative atmosphere, perfect for celebrating special moments at sunset or under the stars.
• Do you offer room service for breakfast or main meals?
  Yes. Room service is available 24 hours a day, with a full menu during the day and a selection of basic dishes for nighttime service from 10:30 PM to 7:00 AM. Room service carries a surcharge.
• Can I report allergies, intolerances, or special dietary requirements in advance?
  Yes. Advance notice is always required for allergies, intolerances, or dietary needs, so that we can offer dedicated, carefully thought-out solutions.

SPA/POOL/GYM

• Is there a Spa/Wellness Center on the property?
  Yes, at Botania Relais & Spa there is an indoor SPA, the Garden SPA, the ideal place to restore the body’s energy and reestablish inner quiet, taking care of your psycho-physical well-being. The SPA welcomes guests with an immersion in the 32° pool, followed by a dip in the 35° pool, larger and equipped with targeted whirlpools, to conclude with a steam bath in the natural grotto and an emotional shower. The total sensation of relaxation is amplified by the surrounding nature, which offers natural tools for well-being. From this knowledge, medicinal plants were born, whose active principles are used in essential oils for therapeutic and regenerating treatments. What are the Spa/Wellness Center hours? Every day from 9:00 AM to 8:00 PM.
• Is there a pool on the property?
  Yes, there are 5 pools at our Relais:
  Semi-Olympic outdoor pool (heated water ~ 28 °C). This is a generous-sized open-air pool, ideal both for relaxing and for “serious” swims thanks to its dimensions. Studded with the nature that surrounds the resort: perfect if you want water and panorama together.
  Two small pools with spring (thermal) water on terraces in the woods, sea/gulf view. These two “minor” pools—but very striking—sit on natural woodland terraces with views over the sea/gulf. They feel designed for total relaxation, in the middle of nature. Warm water (they are “thermal pools,” meaning with heated spring water). Great for unwinding after a day at the beach or hiking, in a very quiet, panoramic setting.
  2 indoor pools within our “Garden Spa”: one at 34° with whirlpool, and one at 26 °C.
  
  Completing the wellness offer is a Turkish bath in a natural grotto and sensory showers; the SPA area is designed to regenerate body and mind.
• What are pool hours?
  Outdoor pools from 9:00 AM to 7:00 PM; indoor pools from 9:00 AM to 8:00 PM.
• Do you provide pool towels?
  Yes, we provide pool towels.
• Is there a gym on the property?
  There are two gyms at the Relais: an indoor one with Technogym equipment, and an outdoor one located in the belvedere grove. Botania’s outdoor gym, often called the “Outdoor Gym,” is designed in harmony with nature: it doesn’t need electricity, to respect the environment and blend into the natural landscape.
• What are the gym hours?
  The indoor gym is open every day from 9:00 AM to 8:00 PM; access beyond this time is also possible upon request. The outdoor gym is freely usable at any time; however, support staff is not provided.
• Do I need to book access to the wellness circuit?
  Yes.

ACTIVITIES/EXPERIENCES/EVENTS

• Does the property have a concierge service?
  The Relais offers a Guest Relation service, dedicated to personalized assistance for guests for any need during their stay.
• Do you organize tours and excursions nearby?
  Yes, we organize tours and excursions in the surrounding area. Our Guest Relation service is available to suggest the best activities on the island and to book guided visits, boat trips, trekking, and other personalized experiences.
• Can weddings or private events be organized?
  Yes, it is possible to organize weddings and private events. Our team is available to create tailored proposals and take care of every detail, from setups to services, to make the event unique and personalized.

PAYMENTS AND CANCELLATIONS

• What are the cancellation terms?
  For flexible rates
  Cancellation policy:
  The guest may cancel free of charge up to 10 days before arrival. From 9 to 4 days before arrival, a 50% penalty of the entire stay will be charged.
  From 3 to 0 days before arrival, no-show, and early departure, a 100% penalty of the entire stay will be charged. A deposit equal to 50% of the total stay will be charged 9 days before the arrival date.
  
  Cancellation policy:
  The guest may cancel free of charge up to 14 days before arrival.
  From 13 to 4 days before arrival, a 50% penalty of the entire stay will be charged.
  From 3 to 0 days before arrival, no-show, and early departure, a 100% penalty of the entire stay will be charged.
  A deposit equal to 50% of the total stay will be charged 13 days before the arrival date. For prepaid rates Payment/Guarantee Total amount prepaid by credit card.
  
  Cancellation conditions:
  The guest pays the total amount of the reservation at any time after booking. The prepayment is non-refundable in case of cancellation, shortening of the stay, or no-show.

ACTIVITIES

• Activities within Botania Relais & Spa:
  Picnic in the Belvedere Grove
  The perfect chance to relax while savoring a basket of products from our garden, carefully prepared by our Chefs, and enjoy the stillness to rediscover nature’s slow rhythms over an open-air lunch.
  Cooking Class in Nonna Marì’s Kitchen
  A chance to immerse yourself in Ischia’s rich culinary and wine-and-food heritage with our engaging Cooking Class, starting with harvesting the raw ingredients in our organic garden. Learn the tricks of the kitchen directly from the wise hands of our Chefs, so you can recreate the dishes of Ischian tradition at home, too.
  Cocktail Show
  Discover the inspiration, the story, and the unique ingredients that make our signature cocktails truly exceptional. Whether you’re a beginner mixologist or simply interested in refining your skill in cocktail-making, the doors of our Bar La Grotta will open exclusively for you.
  Watercolor masterclass
  The inspiring nature of Botania Relais & Spa will awaken your artistic talents to create beautiful watercolor artworks. Lessons are designed to let creativity flow and create unique pieces to treasure as a beautiful personalized keepsake.
  Ceramics masterclass
  A course designed for those who want to rediscover the pleasure of creating with their own hands. During the workshop you will have the chance to learn local ceramic painting techniques, exploring shapes, colors, and styles—from classic to contemporary.
  
  Near Botania Relais & Spa:
  Negombo Thermal Park with its many thermal pools and private beach.
  Poseidon Gardens, a park of 20 thermal pools at different temperatures set on sunny terraces in the Citara area.
  La Mortella Gardens, a subtropical and Mediterranean botanical garden.
  Classical music concerts during the weekend.
  Archaeological Museum of Pithecusae to retrace Ischia’s history inside the historic Villa Arbusto.
  Shopping at our Judith Boutique, with various stores on the island.
  
  Activities not to be missed on the island:
  Island tour in a Motoretta Ape Car On board the typical Calessinno—the most common means of transport on the island in the ’60s—accompanied by an expert local guide, you’ll discover the island’s archaeology, geology, and traditions during a 4-hour tour.
  Visit to the Aragonese Castle Private Boat Tour in an Aprea Gozzo and private speedboats Local wine tastings with visits to wineries and vineyards Trekking with local environmental guides along the island’s trails, toward the summit of Mount Epomeo (789 m above sea level) and other routes